the pursuit of positive reviews [PODCAST]

“Studies show that those doctors with negative online reviews were more often scored poorly due to non-physician-specific reasons. In my career, I have read comments from patients who said they were not happy with their provider because they did not like the color. on the walls of the exam room.Another mentioned that no tea was offered in the waiting room, only coffee.

Studies are not necessarily bad, but they have changed the way we interact with patients. Physicians now feel pressured to provide care that patients do not need due to fears of poor patient satisfaction or negative reviews online. This causes more stress on healthcare professionals. In a national survey, 78 percent of clinicians said scoring for patient satisfaction moderately or severely affected their job satisfaction negatively, and 28 percent said the scores made them consider quitting. “

Peter Valenzuela is a family physician and author of Doc-Related: A Physician’s Guide to Fixing Our Ailing Health Care System.

He shares his story and discusses his KevinMD article, “Patient Surveys: The Search for Positive Reviews.”

Reflect and earn 1.0 AMA PRA Category 1 CME for this episode.

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Hosted by Kevin Pho, MD, the KevinMD Podcast shares the stories of the many who cross our health care system but are rarely heard from.

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