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DC reaches settlement with StubHub on events canceled during pandemic

DC reaches settlement with StubHub on events canceled during pandemic

DC customers who have purchased tickets through StubHub for events that were canceled due to the coronavirus pandemic may now receive a refund.

DC customers who purchased tickets for events that were canceled due to the coronavirus pandemic may now be reimbursed after ticket sales company StubHub, in response to a survey, reversed its decision to only issue account credits.

The DC Attorney General’s Office announced a settlement of more than $ 3.6 million to address an investigation into StubHub’s refusal to issue refunds for concerts, games and other events that were canceled in response to nationwide home bookings.

DC Attorney General Karl Racine said the company’s refusal violated its own policy and also “consumer confidence.”

“With this solution, we ensure that StubHub takes the necessary steps to ensure that consumers are whole,” Racine said in a statement.

The StubHub survey involved several states, including Maryland and Virginia.

As part of the settlement, the company will publish any changes to its refund policies before the consumer accepts it; respect its policies when events are canceled; process refunds punctually and pay a civil penalty, including $ 468,050, unless it pays the refunds to DC customers and follows the other terms of the agreement.

Under its “FanProtect Warranty”, StubHub’s policy before the coronavirus pandemic promised full reimbursement for canceled events.

In March 2020, Racine’s office said StubHub changed its policy and stopped respecting the guarantee under nationwide home orders, telling customers they would receive account credits equal to 120% of the purchase price for future events instead.

The multistate investigation began after several customer complaints and Stubhub’s “lack of responsiveness” to the inquiries, Racine’s office said.

In May, StubHub changed its previous decision, telling customers that they would receive a full refund for tickets purchased before March 25, 2020, which was canceled.

“As a result, 7,867 district consumers received a total of over $ 3.6 million in reimbursement for tickets they had purchased,” the DC Attorney General’s Office said.

If you believe you are entitled to a refund and have not been contacted, you can call StubHub at 866-788-2482 or DC Attorney General’s Office at 202-442-9828.


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