‘In focus with KFF’: What you need to know about the new ban on surprise bills

After years of bipartisan outcry over surprising medical bills, a new federal law that went into effect Jan. 1 protects patients from receiving potentially large bills when they unexpectedly receive care outside the network. In this new video, KFF Senior Fellow Karen Pollitz explains why surprise bills have been such a big issue for patients, how the new law works, potential holes in protection, and what patients can do if they think they have received a surprise bill .

“This is a really important new protection,” Pollitz says in the video. “People are more worried about unexpected medical bills than just about any other affordable concern.”

Patients with a complaint about a surprise bill can contact a new federal hotline, “No Surprises Help Desk,” at 1-800-985-3059.

This is the second video in our new series “In Focus with KFF”, which offers insights from our experts on health issues in the news.

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