Originally launched in Europe, this new service gives customers access to a range of digital healthcare services and doctors
This digital healthcare offering is part of Allianz Partners’ new initiative on digital access to care
BEIJING, September 16, 2021 / PRNewswire / – In response to a growing demand for digital healthcare, Allianz Partners first launched the new comprehensive telecommunications offering in Europe earlier this year. Supported by a partnership with MyDoc, this integrated virtual healthcare assistant is now available in the following markets: Singapore, Mainland China, Hong Kong, Taiwan, India, Malaysia, Vietnam, Thailand, Phillipines and Australia.
Digital Health Assistant is available on a mobile device or desktop via an online messaging platform (WhatsApp, WeChat, Telegram, etc.) and provides customers with instant and direct access to four key medical services:
Symptom Checker to evaluate and understand symptoms with an AI-based “self-service” guidance system
Medical advice via chat with qualified doctors
Video consultations by MyDoc: Online video consultations with locally licensed physicians who can provide health advice, medical diagnosis, recommend treatments and offer prescriptions in a local language, 7 days a week
Medical delivery: Prescription medication is delivered to the patient’s doorstep as needed after the video consultation through MyDoc
To provide peace of mind via digital access to care
This service is the first success story for Allianz Partners throughout the company Initiative for digital access to care. The ambition is to develop an ever-increasing package of digital tools and services based on Allianz Partners’ telehealth portfolio for different customer segments (travelers, credit card holders and expats). The initiative leverages both Allianz Partners’ in-house capabilities and platforms, as well as external partners such as MyDocs.
“Today, it’s about customer convenience and accessing quality care as quickly and easily as possible. Allianz Partners creates healthcare services that help solve people’s challenges in today’s ever faster world. Whether those challenges are due to lack of time or a lack of information and guidance to make the right choices for their health, our new healthcare assistant brings together a range of digital healthcare to meet our customers’ needs. And with the Digital Access to Care initiative, we continue to expand our digital and telecommunications services in the areas of prevention and well-being. ” said Ida Luka–Lognone, CEO International Health, Allianz Partners.
We are very excited to bring Digital Health Assistant to our customers and partners in Asia-Pacific territory. Allianz Partners’ focus on accelerating its digital access to care initiatives comes at a time of growing demand for telecommunications solutions and comprehensive digital healthcare services, particularly in the context of the ongoing pandemic. We have reached a new milestone in bringing peace of mind and security to our customers with this all-in-one platform. Allianz Partners will continue to invest in bringing market-leading solutions to health and mental well-being to support our customers and communities, “comments Vinay Surana, CEO Asia Pacific, Allianz Partners.
“Since the start of the pandemic last year, we’ve seen an increase in the demand for telehealth on the MyDoc platform, and demand continues to rise today. People are changing the way they access healthcare, and it’s clear that digital health has arrived. By working with forward-thinking partners like Allianz Partners to roll out digital healthcare, we can reach more people and provide healthcare that allows users to keep track of their health in a convenient, safe and efficient way, ” said Dr. Snehal Patel, CEO and co-founder, MyDoc.
More than ever, people are mentioning the convenience of both accessing healthcare from home and easier access to a doctor as their primary drivers for seeking virtual healthcare. It has been predicted that physicians (as well as patients) will continue as long as possible with routine online consultations.
Apart from the changes in user behavior, the digital delivery of medical services and information has the potential to ease the burden on healthcare systems. Further technological breakthroughs make it possible to deliver more sophisticated forms of care via digital channels and transform the patient experience.
About Allianz Partners
Allianz Partners is the world leader in B2B2C insurance and assistance and offers global solutions that span international health and life, travel insurance, car and assistance. Customer-driven, our innovative experts redefine insurance services by delivering future-proof, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are seamlessly integrated into our partners’ companies or sold directly to customers and are available via four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Our 19,400 employees are present in 75 countries and speak 70 languages, handle over 58 million cases each year and are motivated to make an extra effort to offer peace of mind to our clients around the world.
For more information, please visit: www.allianz-partners.com
 What are the primary reasons why you are likely to use video consultant or email messages in the future for a personal visit to the primary care physician? McKinsey Consumer Survey – February 2020
 Life after the COVID-19 report written by Ray Hammond and commissioned by Allianz Partners
SOURCE Allianz Partners